Terms and Conditions of Sale

General conditions of sale

Table of Contents

1. General Provisions
2. Identification of the seller
3. Information relating to products
4. Ordering products
5. Price
6. Payment methods
7. Shipping and delivery
8. Transfer of risk
9. Right of withdrawal
10. Data processing
11. Intellectual and industrial
property rights
12. Force majeure
13. Information and claims
14. Applicable law and competent jurisdiction
15. Regular updating


Before making your purchase, we invite you to read these General Conditions of Sale in full.
Here are the main terms and conditions relating to our services:

– Shipping of products takes place from ITALY.


– Price and presentation of products: product prices are expressed in euros, inclusive of VAT and shipping costs, and images of products are solely for indicative purposes, notwithstanding the uniqueness that distinguishes artisan products like ours.


– Purchase method: to buy our products you should carefully complete the order (valid as a binding contractual proposal) and send it to us telematically, containing a summary of the items ordered, price, payment method, delivery arrangements and shipping costs. By doing this you confirm that you have read and accepted these General Conditions of Sale.


– Handling the order: when we receive the order, we will send you confirmation or, where necessary, inform you of the reasons why we are unable to fulfill the order, refunding your payment. Shipping usually happens only after due recording of the payment and a maximum of 5 working days afterwards.


– Guarantee: all products available on our website are guaranteed against defects and non-conformity in accordance with Italian law.


– Right to withdraw: within 15 (fifteen) working days of receipt of products purchased online, you may withdraw from the contract without penalty and without giving a reason.


For any information, do not hesitate to contact us at the addresses given on the contact page of the website.


1. General Provisions

These General Conditions of Sale apply to all sales of products purchased through the website www.romeoviganotti.com


This online sales service is regulated by Italian law, specifically the Consumer Code (legislative decree 206 of 06/09/2005) and legislative decree 70 of 09/04/2003 (hereinafter “E-commerce legislation”).
The language available for conclusion of the contract is Italian.


2. Identification of the seller

The seller is Romeo Viganotti s.r.l. (hereinafter “Romeo Viganotti”) in the person of the pro tempore legal representative, with registered offices at Vico dei Castagna 14r, Genoa, VAT number and tax ID: 02437660992, email: ordini@romeoviganotti.it, and PEC: romeoviganottisrl@pec.it


3. Information relating to products

All information on the essential characteristics of products sold on the website www.romeoviganotti.com is provided in the virtual shop window of the same website.
Images of products displayed in the aforementioned section, as well as any images on social media channels, are solely illustrative in character.


You can request further information at any time from the contact details given on the website or by emailing ordini@romeoviganotti.it


On the platform www.romeoviganotti.com Romeo Viganotti sells chocolate, pralines, spreads, cacao beans, cacao powder and coffee beans.


Details of the products available are given on the website www.romeoviganotti.com


4. Ordering products

The essential characteristics and prices of products are indicated in the product catalogue on the virtual shop.


To place an order, you should complete and send us the order form in electronic format, following the instructions given on the virtual store.


The form contains a summary of the main sales conditions, including price, payment method and delivery arrangements, as well as the main characteristics of the goods and a link to these terms and conditions.


To complete your order you should place the products you want in the “Basket” and, having read and accepted these general conditions, with particular reference to shipping costs, right to withdraw and the privacy policy, select the payment method and click on “send order”.


By confirming and sending your order, you recognise and declare that you are aware of all the instructions given during the purchase process and that you fully accept these general conditions of sale.
You can access your order at any time via the “My orders” section of the website.


The sales contract is considered binding when we send an email confirming the order to the email address provided by you at the time of ordering.
This confirmation contains a summary of the items, prices, VAT and any taxes due, transport and delivery costs, delivery address, order number and applicable general conditions.


To facilitate communication, we ask you to state your order number at all times.


In the event of non-availability of the products requested, or in the case of erroneous or incomplete orders, we reserve the right to not process the order.
In such cases, we will inform you promptly – in any case within a maximum of 30 (thirty) days from the day after receipt of your request – by email that the contract is not valid, indicating the reasons.


If you have already paid for the goods and shipping costs, we will refund you the corresponding amount.
In all cases, the seller is exempt from any contractual or extra-contractual liability for direct or indirect damage to persons and/or property that may be attributable to Romeo Viganotti’s failure fully or partially to accept the order.


5. Price

Product prices indicated on the website www.romeoviganotti.com are expressed in euros and are inclusive of taxes and duties, but exclusive of shipping costs, which are indicated separately.
Delivery costs (see article 7 below) are payable by you and are specifically indicated in the confirmation of your order. In particular, the order confirmation and associated receipt/invoice will indicate the following details:
– product price
– other taxes, if applicable
– delivery costs


Prices published in the electronic catalogue may vary; we reserve the right to make changes without prior warning.
Products are charged at the price indicated in the virtual catalogue at the time of sending your order form, and any previous offers or variations occurring subsequently will not be applied.


6. Payment methods

Payment methods are indicated on the order form.
Specifically, when you send your order you will be asked to choose from the following payment methods:
– Advance bank transfer to the seller, with the following
bank details:

Account name: Romeo Viganotti s.r.l. Fabbrica di cioccolato e affini
Bank: Banco di Chiavari e della Riviera Ligure – Banco Popolare
IBAN IT 97C 05034 01426 000000001625

– Credit card;
– PayPal;
– Cash on delivery.


If payment is by credit card or PayPal, you will be transferred to the PayPal digital platform which will handle the payment transaction on completion of the order form. On this page you can choose whether to pay by credit card or PayPal.
All the information needed to complete the transaction will be used for the sole purpose for handling the payment, or any refund due in the event of withdrawal, and no access is possible by unauthorised third parties.


We will debit the amount due at the same time we send confirmation of your order.
For the receipt, we will use the information provided by you in the order form, and no changes to this information is possible once the receipt has been issued.
If you choose to pay cash on delivery and fail to complete the purchase without justification, returning the goods to sender, we reserve the right to refuse future orders using the same payment method from the same name or address.


If you cancel your order or we do not accept it, we undertake to request cancellation of the transaction and release of the sum involved.
In this regard, we inform you that the time required to release the funds is not determined by us, but by the bank involved. By accepting these conditions, you understand and accept that Romeo Viganotti can under no circumstances be held responsible for any direct or indirect damage caused by delay in releasing the money.


7. Shipping and delivery

Products you purchase will be delivered to the address provided by you on the order form.
Delivery costs are payable by you and are detailed both on the virtual shop and on the order form, and summarised in our confirmation of the order.
The sum due depends partly on the total cost of your order.


We undertake to ship your order within 5 (five) working days from receipt of payment (price of goods, VAT and any taxes, if due, plus delivery costs), except in cases of payment on delivery.
The conditions given here guarantee shipping of all products solely within Italy.


If you want to receive or ship our products outside Italy, please contact us at the address below; we will do our best to meet your needs: ordini@romeoviganotti.it


Products will be shipped by the carrier GLS Enterprise srl to the address provided on the order form , with a choice of two options:
– standard delivery,
– collection in store.


The carrier’s delivery terms are indicated on the virtual platform; these are solely indicative and non-binding. However, we undertake to inform you promptly by email of any changes.
At the time of delivery you should check that packaging is undamaged and that the goods contained match the description on the order confirmation.
If on delivery the goods are visibly defective, the wrong quantity or product, or the packaging is damaged, you should accept the delivery with a written note on the transport document and then inform us with appropriate photographic evidence, to the email address ordini@romeoviganotti.it no later than 8 (eight) days following delivery.
Once the delivery document is signed you cannot make any claim regarding the exterior characteristics of the package.


If the delivery cannot take place due to reasons not attributable to us, we are obliged to charge you holding costs at the carrier’s premises.
In any case, once 30 (thirty) days have elapsed from the date on which the delivery was available, if this has not been possible for reasons not attributable to us, the contract will be considered rescinded, with the subsequent refund of the corresponding sum. Any transport costs which may arise from the rescinding of the contract are payable by you.


Romeo Viganotti is not responsible for delays in handling and delivering the order.
This is notwithstanding the guarantees arising from Directive 1999/44/EC and its amendments and additions.


8. Transfer of risk

The risk of deterioration, destruction or loss of the product sold transfers to you at the moment of delivery.


9. Right of withdrawal

Romeo Viganotti seeks to ensure your complete satisfaction regarding the orders carried out.
For this reason you have the right to withdraw from your contract with the seller without penalty and without giving a reason, within 15 (fifteen) working days of receiving the final delivery of products bought online.
To exercise the right of withdrawal, first send an email to ordini@romeoviganotti.it to get instructions for returning the goods and how to proceed with the withdrawal.
To do this you can use the model text given here; but this is not obligatory:


“With this email I/we (*) inform you of the withdrawal from my/our (*) contract for the purchase of the following goods/services (*) – ordered on (*) / received on (*) – name of buyer (i) – address of buyer (i) – date.”


If you decide not to use the standard text, you should send any other explicit declaration in writing of your intention to exercise your right to withdrawal.


Within 14 days of the date your withdrawal was communicated, you should send the items you wish to return to our headquarters, or another address you are provided.
Shipping costs for returning the goods will be payable by you, as legally required, as will be the responsibility in the event of loss or damage to the products.
Notwithstanding the aforementioned, the right of withdrawal is considered correctly exercised when the following conditions are fully met:
a) the products must be returned in undamaged packaging, appropriately sealed, their packaging and contents whole, original, complete and correctly preserved;
b) returned goods must be sent to the seller in a single shipment.


When all these conditions are met, once the right to withdrawal has been exercised, we will undertake to refund any sums charged for the purchase.


Within 15 (fifteen) days of the date when we receive notification of your exercising the right to withdrawal, or once the correct meeting of the above conditions has been verified, we will activate the refund procedure.


Regarding refund procedures, Romeo Viganotti cannot be held responsible for any direct or indirect damage caused by delay or failure to release the sum involved by PayPal or the banking system that operates the credit card used. Therefore, by accepting these conditions, you understand and herewith accept that the refund times for your chosen payment method (PayPal or credit card) are the sole responsibility of PayPal and the banking system.


If you fail to adhere to the methods and terms for the exercise of the right to withdrawal as set out in this article, you will have no right to the refund of sums already paid to the seller, but you can obtain the products again, at your own expense, in the same condition.


Otherwise, we may hold the goods, in addition to the sum paid for their purchase.


Pursuant to article 59 of the Italian Consumer Code, we remind you that the right to withdrawal outlined above does not apply to items made to measure or evidently personalised, or items which, by their nature, cannot be re-sent or risk rapid deterioration, or which are not suitable for return for hygiene or health reasons and have been opened after delivery, or which have been indistinguishably mixed with other items after delivery.


10. Data processing

Your personal data is processed in accordance with the provisions of data protection legislation (article 13 of Regulation EU 2016/679), as specified in our Privacy Policy.


11. Intellectual and industrial property rights

We inform you that this website, along with all distinctive brands and trademarks contained in it and used for the sale of products, is protected by intellectual and industrial copyright
applicable in this specific case.


It is therefore forbidden to reproduce, circulate, distribute, publish, alter or transform content of the website and any brands and distinctive marks present in any way and for any purposes.


12. Force majeure

Romeo Viganotti cannot be held responsible in the event that the execution or delivery of goods or services is severely hampered by events caused by force majeure which prevent the fulfilment of obligations pertaining to it, such as, for example, agitation, uprising, social disorder, telephone or computer failures or serious damage to security and internet operation, strikes and the impossibility of procuring goods and materials, including the re-emergence of Covid-19 and the consequent obligation to close.


13. Information and claims

For information and claims, please contact Romeo Viganotti using the contact details
given in the article. 2.


14. Applicable law and competent jurisdiction

The contract of sale with Romeo Viganotti is considered binding in Italy and regulated
by Italian law.
For the resolution of any dispute arising from this contract of remote sales, if you are a consumer, the competent jurisdiction is your local court; in all other cases, competent jurisdiction is the court of Genoa.


As a consumer, you also have the right to refer to the online dispute resolution procedure available on https://ec.europa.eu/consumers/odr/


15. Regular updating

These General Conditions of Sale are modified from time to time, sometimes in response to changes in the law. The new General Conditions of Sale will be effective from the date of publication on the website. We therefore invite you to consult this section regularly to check for any